© 2009 Zofaa.com* Zofaa Communications™. All rights reserved*

TM

Got questions?

We have tried to explain all our services very carefully and try to anticipate your questions as well. Before you send a support ticket, scroll down and read our Frequently asked Questions.

FAQ

What is Virtual Call Center (Cloud Call Center)?

Put your outbound dialing into overdrive with Zofaa’s "Cloud Call Center." Simply upload your contacts and in minutes, Zofaa’s Power Dialer will connect your sales agents to live leads! Zofaa can call up to 4 phone lines per agent and will leave answering machine messages so your agents don't have to. Zofaa saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to increases of 20-30% in efficiency over manual dialing.

Our system allows you to run multiple campaigns at the same time, at different call volumes and with different sound prompts and transfer locations. Managing outbound campaigns for a multi-product call center has never been this easy.

Cloud Call Center features includes:

• Multi-line autodialer with agent popup
• Upload contacts with Excel.
• Answering machine message drop. Real time reporting  
• Lead management, maps & statistics
• Agent barge, monitoring & reports
• Support 1 to 500 agents
• Requires no special hardware or software

Agents that work from home?

Zofaa Communications has easy to understand, flat-rate pricing. Pay-as-you go, with no monthly commitments or hidden fees.

Easily manage campaigns and statistics

Zofaa allows your organization to create and run multiple campaigns simultaneously. The interface is very intuitive and makes it easy to see your active campaigns and view detailed statistics.

 

 

What are the default calling times, can I change them?

There are no default calling times. You can choose to send your campaign(s) at any time and for as many times you like, you may even schedule your campaign to send out automatically at a later time. We recommend that non emergency calls be placed between 8am and 9pm.  

 

 

How Fast is Zofaa Phone Messaging delivery?

When you click start a campaign, our system starts calling the numbers within seconds in a default increment of 50 calls per minute. You can adjust and control and schedule the speed of your calls in your control panel.

 

 

 

What happens when Zofaa Phone Messaging reaches a voice mail or answering machine?

The call will wait for the voice mail or answering machine greeting to stop, and then save the message on their answering machine or voice mail as though they missed your call.

 

What Caller ID or number will show?

The caller ID or number that will show on the phones of your recipients will be the same one you used in starting the campaign.  

 

What Happens if a person do not want to receive calls from me anymore?

On your Control Panel, you will asked to record a Do Not Call message. Remember to include in your voice recording that they can press 8 to be automatically placed in your Do Not Call list and our system automatically do it for you. You can also manually place phone numbers on the Do Not Call folder in your phone book.  

 

Billing

All of Zofaa Communications™ services are prepaid only. All minutes and services and/or products purchased with Zofaa Communications™ (Zofaa.com) never expire. We do not process refund for any of our services, products or minutes after they are purchased by our customers. What you pay for, you use simple billing system allows us to keep our cost low and continue to offer excellent services to our customers without incurring extra overhead costs and staffs processing multiple billing and refunds issues. This is also one of the reasons why we offer our customers better savings than our competitors. However you can cancel your service with us at any time and you will not be billed for services and/or products and/or minutes you haven’t ordered for.

 

 

Payments

Your use of the Service is contingent on your paying in advance for such use, in the amounts and using the methods then-current on the Site. Zofaa.com will charge your indicated method of payment immediately upon your confirming the payment method and amount. Amounts to be charged may include sales and other taxes where applicable and any other amounts indicated on the Site. To the extent that you are responsible for any additional taxes or fees beyond those collected by Zofaa.com, you agree that you will pay them when due.

Zofaa.com shall not be responsible for any errors or transmission failures with regard to the charging and collection of funds from your indicated payment method, nor for any actions taken by the provider of the payment method you choose (which could include refusal to authorize the charge). In addition to these Terms, any payments made by you may be subject to the agreement between you and the provider of the payment method.

As between you and Zofaa.com, you are responsible for all charges related to purchases made using your account and payment method, whether or not you authorized such purchases.

 

RIGHT TO PRIVACY & EXCLUSIVITY

Zofaa Communications will not sell, lease or trade the information of our clients including name, phone number or email address to any second or third party. As a matter of fact, our employees do not have access into the accounts or control panels of our clients except if they give us their passwords. No Zofaa.com employee will ask a client for their passwords except in a rare occurrence which has to first be approved by management. Zofaa Communications systems do not store or have access to our clients data, recipients or control panel. Zofaa Communications respects the tights, privacy and exclusivity of our clients.

 

 

Note that Zofaa.com as used on this document and on all the pages of this web site means and is the same as Zofaa Communications™.